Website Assistance.  

Were here to help you in the event you need assistance with viewing or accessing a web-page at MyConcordiaHome.  If you questions are not answered below, please feel free to contact our web team at webmaster@myconcordiahome.com 

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Q: I am unable to view the video?

A: Our website utilizes the Windows Media Player software and all video formats are saved as an windows media file.  Download the latest version here.  We do not support a mac/apple version at this time.

Q: What are zip files and how do I view them?

A: Our website packages the original photos in a compressed zip file for faster downloading and to help save space our our servers.  Most computers come with a zip extractor already loaded.  If you are unable to unzip your photos click here for a free version.

Q: My virtual home is public and I prefer it to be private?

A: Our website originally sets all homes to public to allow faster hassles free viewing for family and friends.  If you wish to have your home set as private, simply complete our online request and the directory will be removed from our public page.

Q: How do I order digital prints from Walgreens?

A: Simply download your photo zip file and upload the folder from our website using our Walgreens photo interface.  You must register with Walgreens to enable the process and MyConcordiaHome does not store user information.

Q: Can I add additional photos of my own?

A: Great idea! Simply email us your photos in a zip file format including your name, address and community name.  We will gladly add your images to your profile free so you can keep your family and friends up to date on things.

Q: Our name is not listed?

A: Oops! You either requested that your home tour be set to private or you did not allow us enough to get your home online.  Normal process time is 3 business day after your initial walk thru.

If you question has not yet been answered please email our webmaster@myconcordiahome.com and we will be back with you shortly.